You have two separate rights, and they stack: the statutory right to cancel, and our 60-night results guarantee.
1. Right to cancel — 14 days
You have 14 days from delivery to cancel, without giving a reason.
- Tell us through the contact form before the deadline.
- We then send you the return instructions, to be carried out within 14 days.
- Return postage is at your expense in this case.
- The refund is issued within 14 days of receipt, to the original payment method.
An opened hygiene product can legally be excluded from cancellation. We do not apply that: see the guarantee below, which is more generous.
2. Results guarantee — 60 nights
Use the routine every day for two months. If your skin has not changed, write to us within 60 days of delivery and we refund you.
- You do not have to send anything back.
- There is no form to fill in.
- We do not ask you to prove anything.
Why 60 days and not 30: at 30 days only the newest fine lines have moved. A 30-day guarantee expires before the evidence arrives.
How to request a refund
- Send your request from the contact form, with your order number.
- Say whether you are using the 14-day cancellation right or the 60-night guarantee.
- We reply within one working day and release the refund on approval.
The refund shows up within 3 to 10 working days depending on your bank.
Faulty product
A cracked, leaking or non-conforming jar is replaced or refunded at your choice, with no 60-day limit and no return. Statutory guarantees apply in all cases.