A tracking number is emailed to you as soon as the parcel leaves the warehouse.
I did not get the tracking email
- Check your spam folder: that is the most common case.
- Check the address you entered at checkout, one typo is enough.
- If the order is less than 24 working hours old, the parcel has probably not left yet.
Tracking shows nothing
Allow up to 24 hours after dispatch before the carrier activates tracking. Until the parcel is scanned at its first sorting centre, the page stays empty. That is not a problem.
Tracking has stopped moving
A parcel can go several days without an update during international transit. If nothing has moved after 7 working days, write to us: we reship, no argument.
Tracking says delivered but nothing arrived
- Check with your neighbours and any secondary letterboxes.
- Check for a card redirecting to a pickup point.
- If nothing turns up within 48 hours, contact us.
Write to us with your order number.